Returns & Refunds
100% Satisfaction Guaranteed
We are so certain that you will be completely satisfied with our Spices, that we offer a 30 day unconditional money back GUARANTEE.
Simply try our Spices. If you are not completely satisfied for any reason, return it to us within 30 days for a 100% refund of the original product price.
At KhanaPakana Spices, customer satisfaction is our top priority!. If you feel that the product you receive is damaged in any way or if you are not 100% thrilled with the spices received, please contact us immediately at orders@KhanaPakana.com or (347) 746-7572 for a Return Merchandise Authorization number prior to sending the shipment back. Return requests can also be initiated within "My Accounts" section. You will receive detailed instructions on how to return the shipment.
Return shipping charges on voluntary returns are the responsibility of the buyer. A traceable and insured shipping method is recommended as we will not be responsible for merchandise that does not reach our New York warehouse.
You must notify us within 30 days of your order date to initiate a return. After 30 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not able to be returned.
Refunds will be promptly credited back to your credit card. In the event you ordered by check, a credit will be issued against future purchases. All return orders must be approved and returned with an RMA, (return merchandise authorization). Typically refunds are processed within 24-48 hours. Please note, it may take an additional 2-3 days for your financial instrutition to reflect the refund credit back on your account.
We can only refund shipping fees if the return was a result of our error.
CANCELING AN ORDER
Contact us at orders@KhanaPakana.com or call (347) 746-7572. If your order has not been shipped or left our warehouse facility, we can process the cancellation right away. When the cancellation is confirmed, we will send you a confirmation email. Unfortunately, KhanaPakana Spices will not be able to cancel an order if it has already shipped out of our warehouse facility. In order to offer our customers fast delivery, most orders are released from our facility within 24 hours of the order placement.